Refund & Cancellation Policy

This policy covers every payment made on flovuraai.com (the "Service"), operated by Flovura ("we," "us"): monthly and yearly subscription plans, and credit packs.

All payments are final

All purchases are non-refundable. Once a payment is completed, we don't offer refunds — full or partial — for subscription plans (monthly or yearly) or credit packs, including for credits you haven't used, except where a refund is required by applicable law.

The price of every plan and pack, and what it includes, is shown before you pay, so you can decide whether the Service suits you first.

If a video fails to process

If a video or a clip fails to process because of a problem on our side, the credits used for that attempt are returned to your credit balance automatically — you don't need to ask. These are returned as credits in your account, not as a refund of money.

Cancellation

Plans don't renew automatically. Each monthly or yearly plan is a single payment for that period, and you're only charged again if you choose to buy again. So there's nothing to cancel: if you don't want to continue, just don't renew.

Your plan stays active until the end of the period you paid for. When it ends, the plan's monthly credits end with it; credits bought as credit packs stay in your account.

Duplicate or failed payments

If you were charged but your plan or credits didn't appear, or you were charged twice for the same purchase, email us with your payment details. We'll check it with our payment provider (Razorpay for payments in INR, Dodo Payments for payments in USD) and either apply the purchase to your account or return the duplicate charge to your original payment method, typically within 5–7 working days.

Contact us

Questions about a payment? Email us at flovuraaiapp@gmail.com. See also our Terms of Service.